Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Solution Guarantee

  • Our technical help and support staff is on–line nonstop to respond to all of your current service requests. Each ticket you send to us is going to be solved within maximum 60 mins. If your situation calls for help from one of our administrators, we’ll forward the ticket to the person on duty and will inform you that the issue will soon be resolved.

  • Top quality support service
  • Qualified Customer Help And Support Service

  • Our customer assistance staff is going to be on duty for you round–the–clock to to take care of all service inquiry tickets that you send. We offer customer assistance for all the software applications that are installed in advance on your hosting server. These include our custom made Site Control Panel, the chosen OS and also the server management panel (in accordance with the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • A descriptive and routinely updated articles base is integrated into our in–house built Site Control Panel. It offers quick tips on how to execute all the necessary site managing duties. The Help zone gives you exhaustive how–to articles and step by step video lessons. You can open the Help area by pressing the Help or Video buttons in the top right part of each Control Panel section.