A 60–Minute Support Ticket Response Guarantee
Every single support request you submit to us will be replied to within maximum 60 min. If your support ticket or e–mail calls for further assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your issue is being examined. If you order the Admin Services package, any of the server management services included there will be completed at a time of your choosing.
A First–Rate Help Desk Service
We’ll be available to you 24x7 to respond to any questions that you may have pertaining to our Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance handling server administration tasks, you can check out our Admin Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
A User–Friendly Help Section
Every Linux dedicated servers hosting package comes with our free–of–cost Site Control Panel, which offers an extensive knowledge base plus a selection of step–by–step video tutorials. Whenever you require help while working with the Site Control Panel, just hit the Help or Videos buttons located in the top right corner.