A 99.9% Server Uptime
The principal advantage of establishing your very own cloud web hosting platform is that you do not have to worry about compatibility issues – you design a given set of software applications in such a way as to work with a defined set of hardware elements. The final result is something even more solid and dependable, because there are much less potential risks of failure. We’ve built our cloud hosting platform using time–proven hardware elements along with a strongly customized version of SELinux so as to create an exceptionally safe environment for your own personal sites.
For this reason, with all our Linux cloud web hosting packages plans we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on first–class hardware provided by Juniper. Furthermore, on every router, we’ve put a firewall with an intricate set of rules in an attempt to sift out all questionable requests.
Thus, in each of our datacenters – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned money on the line, you can’t feel truly secure. This is exactly why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you don’t feel happy with our service or in case you want to get an even more powerful hosting solution, like a VPS hosting packages or even a Linux dedicated servers hosting packages – we will give you a full refund, with no hidden fees or refund taxes.
24/7 Technical Support
We have attentively handpicked each single member of our 24x7 support department to make certain that we can offer you the best technical support service that you can get. Each of our support engineers has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24–7 – you can contact them at any time and they will respond back to you ASAP.
Their average ticket response time is less than 20 minutes, whilst with other hosting suppliers you need to wait for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be answered within one hour.