If you ever experience a problem with your website and are unable to solve it, ask the hosting provider’s client support staff to help you bring the website back online. A prompt resolution would be the most optimal scenario, but a lot of companies respond within 24 hours or even more, especially if you are doing business with a reseller. Even if the problem can be easily solved, your website may not work correctly or it may not be accessible at all for a lengthy time period, so you may lose potential clients since it’s extremely unlikely that anybody would be dying to return to a broken website. That said, you ought to make sure not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed manner. If a web app update does not proceed smoothly or you delete something by chance, for instance, the site must be restored speedily in order to prevent long inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting packages come with a one-hour reply time guarantee, which implies that irrespective of what query or problem you may have, we will always be there to lend you a hand. In fact, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both sales and technical matters. Our client support staff reps are available 24x7, even on weekends and holidays, which means that you’ll get prompt support at all times. We know exactly how precious time can be, so by the time we answer your email or trouble ticket, we will have looked into the issue and, in case we haven’t resolved it, we’ll provide you with more details on what you need to do on your end, if the circumstances demand this. With our support service, you can be sure that there will be somebody to lend you a hand right away, irrespective of what time of day or night it is.