A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's an efficient method to receive some info about the web hosting services or get some problem resolved as you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller chance of errors at the time you exchange data such as usernames or domain names, the more rapid response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the agent investigates the issue in question. Also, you'll be able to connect with a live chat room from any kind of computer which is connected to the web, avoiding the phone charges that you'll need to pay if you are calling to another country.

Live Chat Support in Cloud Web Hosting

Along with the phone and ticket support, our company provides live chat support as well. You are able to get in touch with us every single day, including weekends and holidays, and we can give you more info about the Linux cloud web hosting packages that we offer if you are not among our customers yet, or about basic and billing questions if you already have an account. Although for strictly tech matters you need to open a ticket to our technical support, as such issues will need extra time to be dealt with, you can still get in touch with us on our live chat for some technical details. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you considerable time. Even when our telephone lines are already off for the day, you can speak with a live person.