A ticketing system is the most widespread correspondence medium that web hosting providers offer to their clients. It’s typically part of the billing account and is the very best way to resolve a problem that takes a certain period of time to examine or that needs to be forwarded to an admin. Thus, all replies added by either party will be kept in the exact same location in the event that someone else wants to work on the problem at hand and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts in order to complete a given operation or to contact the hosting company’s client care team. In case you’d like to manage a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Moreover, it might take a significant period of time for the provider to process your tickets.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting packages isn’t separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any time with only several clicks of the mouse, without ever signing out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track down de facto any trouble ticket that you’ve already opened, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to solve a specific issue even before you actually submit a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can get swift assistance at any particular time and in case our support staff advises you to do something in your hosting account, you can do it right away without signing out of the Control Panel.